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Shop / joytale extra wide dog steps
The Topmart dog stairs are packed in a vacuum compression package, and it's important to open all packages before use. After opening, the sponge needs time to rebound and regain its full shape, typically within 24-48 hours, with the rebound time dependent on the temperature - the higher the temperature, the faster the rebound.
Designed with Safer, Wider & Deeper Steps, each measuring 15.75in x 7.1in, these dog stairs are an excellent choice for older dogs who have reduced mobility or cats recovering from injuries. The wider and deeper steps help to alleviate the strain that constant jumping up and down onto beds, sofas or cars can have on your pet's joints. Importantly, the Topmart dog steps will not shake or slip during use, thanks to the corduroy cover material, which provides more friction than other options, preventing pets from slipping on the stairs.
The cover of the Topmart dog stairs features a multi-material design for enhanced functionality. The surface is made of corduroy, the bottom of the dog paw pattern is made of silicone, and the sides and back are constructed from suede, all combined to achieve a non-slip effect. Additionally, the cover includes a waterproof layer to protect the underlying sponge from getting dirty. Even if your pet accidentally urinates on the stairs, the sponge will not be marked, as the cover can be easily cleaned. The cover is also machine washable, making maintenance a breeze.
Underpinning the Topmart dog stairs is a high-quality sponge, made from 30D high-density material. This sponge is highly resilient, resistant to deformation, and built to last. The soft sponge provides a comfortable surface for your pet to use, and even if your pet runs, plays or accidentally bumps into the stairs, they will not be injured.
In terms of product dimensions, the Topmart dog stairs measure 28.5 in. L x 15.7in. W x 20.5 in. H, comprising a foam pet stair and a machine washable soft cover (available in black). It's worth noting that the back of the stair may tilt slightly due to compression, but this does not affect the overall functionality. Additionally, an extra gift is included - a pet hair removal tool, which can easily remove hair, dust and lint from sofas, beds, and clothing.
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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